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Gym Membership & Access Control LogoSports & Fitness

Gym Membership & Access Control

Automated billing recovery and saw a 20% increase in active memberships through streamlined self-service.

Client Context

FAAM is a premium sports and fitness facility. Tracking member expiration dates, managing renewals, and controlling facility access was largely a manual effort causing massive revenue leakage.

The Problem

Revenue Leakage

Members whose subscriptions had expired were still occasionally gaining entry to the facility.

Manual Follow-ups

The reception desk wasted hours making phone calls to chase late payments.

No Class Booking

Members had to call in to reserve spots in popular fitness classes, leading to frustration.

Our Solution

We engineered a complete Club Management System featuring automated recurring billing, member app, and hardware gate integration.

Hardware Access Integration

The system connects directly to the gym's turnstiles; expired accounts are automatically denied entry.

Automated Auto-Pay

Members securely link cards for automated monthly renewals, drastically reducing churn.

Member App Booking

A mobile portal where members can instantly book classes and manage their plans.

Dunning Management

Automated system that retries failed payments and sends dynamic SMS alerts.

Implementation

Week 1-2: Core membership logic and payment gateway integration containing the recurring billing engine.

Week 3: Hardware integration with the local biometric/RFID turnstile systems via local bridge software.

Week 4: Launching the member-facing web app and migrating all active members.

Results & Impact

20%
More Active Members
100%
Automated Access
Minimal
Revenue Leakage

FAAM saw an immediate increase in recognized revenue simply by stopping unauthorized access at the gate.

The automated billing system collects payments quietly in the background, freeing the reception staff to actually serve members instead of acting as debt collectors.

Technologies Used

Hardware Bridge Stripe Connect Node.js React Access Control

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